FAQs

Are the colors & styles you show, the exact color & style I will receive?

The model/mannequin is wearing the exact item. Please note that due to different computer screens, dimensions & resolutions, some colors might slightly look different than they actually are.

Do your dresses run true to size?

Every designer cuts their dresses differently and according to their own size chart (listed on our product page). If you give us your measurements, we will be able to pick the best size for you. Feel free to contact us.

 

My measurements fit two different sizes, which size do I go by?

In general it is better to go bigger than smaller, choose a size up. It is easier for your seamstress to take in, rather than out.

 

I got my product & I love it, I want to leave a review. How do I do that?

Thanks, you will receive an automatic email to leave a review, if you don't please contact us and we'll email you the link.

 

Do you give group discounts for bridesmaids?

Yes we do. Please contact us with the sku # of the dress you are interested in, as well as the color and sizes. If you give us their measurements, we can pick the right size for all of them.

HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?

You will receive a confirmation email with your order details
Check the inbox, spam and junk folder of the email address you provided at checkout
If you’re having trouble finding the email, contact us at auroariel@outlook.com and let us know. Please provide the full name on the order and the date it was placed.

 

WHEN WILL MY ORDER ARRIVE? FOR ORDERS WITHIN THE USA.

For in stock styles
Standard shipping: 10 business days
Express shipping: 7 business days
Rush shipping: 3-5 business day

For pre-order styles
Standard : 1-5 weeks
Express: 1-3 weeks
Rush : 9 business days

 

DO YOU SHIP INTERNATIONALLY?

Yes, we provide world wide shipping
When placing your order insert your full shipping address at check out and you will receive your shipping cost and estimated arrival time

 

I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

In the rare event that the item you received is not in pristine condition we sincerely apologize!
Please email us auroariel@outlook.com with a photo of the damage within 24 hours of receiving the package. Our team will gladly assist you with reshipping a new item out to you in a timely manner

 

I HAVE MY OWN DESIGN IDEA. CAN YOU RECREATE A CUSTOM DESIGN THAT IS NOT ON YOUR WEBSITE?

Yes I can. Send us your inspiration pictures at auroariel@outlook.com

 

IF I PLACE A ORDER, CAN I TRACK IT?

Yes, a tracking number will be sent to you immediately your order has been shipped.